Support

We’re a small team and we read every message. You’ll usually hear back within 1–2 business days.

Purchases and subscriptions

Subscriptions and credit purchases are processed by Apple. To manage or cancel your subscription, go to Settings → your name → Subscriptions on your iPhone. To request a refund, visit reportaproblem.apple.com. If a purchase didn’t register in the app, tap Restore Purchases in the app’s settings — and if that doesn’t solve it, email us.

Processing issues

If a video or audio fails to process, check your internet connection and your remaining credits, then try again from the card screen. Still stuck? Send us the approximate time it happened and what you were importing — it helps us find the cause fast.

Your data

Your cards and progress are stored on your device. Before switching phones, create a backup in the app’s settings. Questions about privacy? See our Privacy Policy.